# Collect an unpaid balance

Source: https://letsrezzy.com/guides/collect-an-unpaid-balance
Description: See every completed visit that still owes money and collect it with an emailed payment link.
Updated: 2026-08-08

A deposit holds the slot; the rest of the price is often still owed after the visit. Rezzy keeps the receivables list and does the awkward asking for you.

## What you'll need

A connected Stripe or Square account; see [Take deposits or full payment](/guides/take-deposits-or-full-payment). Until one is connected, the collect surfaces stay out of your way entirely.

## The Payments tab

1. Click the bell, then the **Payments** tab (owners only, like everything money).
2. **Open** lists every completed visit with money still owed, and the total to collect.
3. Click **Collect** on a visit: the client gets an email with a secure payment link, they pay online, and the visit drops off the list on its own.
4. The **All** view adds the settled history: paid, refunded, deposit kept.

![The Payments tab listing a completed visit with a balance owed](/blog_images/payments-panel.png)

*One glance: who owes what, and Open takes you to the visit.*

The same amber "to collect" badge appears on Reports whenever there's money on the table, so you can't not know.

## From a single booking

Every booking's own page shows its payment state and the same actions in place: **Collect payment**, **Re-send payment link** if the first email got buried, or **Refund**. For a no-show with a deposit, the booking page is also where you choose to keep or refund it; see [Complete, cancel, or no-show a booking](/guides/manage-a-booking).

## Good to know

- Payment links are secure, per-booking, and go to the client's email on file.
- The money lands in your own Stripe or Square account, like every Rezzy payment. No commission.
- Collected amounts show in Reports under "Collected via Rezzy," windowed to the period you're viewing.