# What clients can do on their own

Source: https://letsrezzy.com/guides/what-clients-can-do-on-their-own
Description: The emails clients get, the manage link that lets them reschedule or cancel themselves, and the reminders that cut no-shows.
Updated: 2026-08-08

Rezzy's job is to keep clients from needing you for logistics. Here is everything that happens client-side without you lifting a finger.

## The emails

- **Confirmation**, the moment they book: service, time, your address, and their personal manage link.
- **Reminder** before the visit, so "I forgot" stops being a reason.
- **Cancellation or update emails** whenever the booking changes, from either side.

All of it sends automatically. There's nothing to turn on.

## The manage link

The confirmation email carries a private link where the client can:

1. **Reschedule** to any open slot, with the confirmation and reminder machinery following to the new time.
2. **Cancel appointment**, which frees the slot on your booking page immediately.
3. **Book a new appointment**, straight back into your page.

![The client's manage-appointment page with reschedule and cancel](/blog_images/manage-appointment.png)

*What the client sees: their appointment, and the two buttons that save you a phone call.*

Every self-serve reschedule or cancellation shows up in your Activity feed and on the client's timeline, so nothing happens behind your back; it just happens without your front desk in the middle.

## Why this matters

Every reschedule a client does themselves is a phone call that didn't interrupt a service. And a client who can reschedule in ten seconds reschedules instead of no-showing. Pair it with [deposits](/guides/take-deposits-or-full-payment) and the no-show problem mostly disappears.