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Rezzy.

Terms of Service

Last updated August 26, 2026

Welcome to Rezzy. These Terms of Service (“Terms”) are an agreement between you and Tiny Labs LLC, which operates Rezzy (“Rezzy”, “we”, “us”), covering your use of the Rezzy booking software and the website at letsrezzy.com (the “Service”). By creating an account or using the Service, you agree to these Terms. If you’re using Rezzy for a business, you’re agreeing on that business’s behalf.

1. The Service

Rezzy is appointment-booking and front-desk software for wellness and aesthetic studios. It gives your business a booking page and website widget, a calendar, client records and imports, follow-up tasks, automatic email confirmations and reminders, and reports. Paid plans add features such as client payments through your own Stripe or Square account, automatic review requests, marketing email tools, team sign-ins, Google Calendar sync, and a custom booking link.

2. Your account

  • You need an account to use the admin features. Provide accurate information, keep your password secure, and take responsibility for activity under your account.
  • One owner administers each business. Don’t share your credentials except with staff you authorize.
  • An AI assistant token you create is a credential like your password: whoever holds it can read what you can read, and can pencil in bookings and clients as you. A booking or client added this way emails no one until you press Send confirmation. Keep the token secret, and revoke it from Settings → Profile if it may have leaked. The connector is rate-limited (60 requests a minute, 1,000 a day, 25 bookings and clients created a day per token); it is for answering questions, not bulk export, which the CSV download already provides.
  • You must be at least 18 and able to enter into a binding contract.

3. Acceptable use

You agree not to:

  • Use the Service for anything illegal, harmful, deceptive, or that infringes others’ rights.
  • Send spam or unsolicited messages, or use the Service to harass anyone.
  • Break, overload, reverse-engineer, or gain unauthorized access to the Service.
  • Resell or white-label the Service without our written permission.

We may suspend or limit accounts that abuse the Service or put it at risk.

4. Your data and your clients

  • You own the information you put into Rezzy: your business details, services, and client records. We claim no ownership of it.
  • You’re responsible for the personal data of the clients you collect through Rezzy, including having any consent needed to collect it and to send them booking emails. As between you and us, you are the controller of that data and we are your processor; see our Privacy Policy.
  • You permit us to store and process your data as needed to run the Service, for example to send a booking confirmation to a client on your behalf.
  • Rezzy sends email to your clients on your behalf: service emails about their own bookings, a post-visit review request (which always honors unsubscribes), and, only to clients who have consented, marketing email. You agree to use these tools lawfully and honestly.
  • Not for protected health information (PHI). Rezzy is general booking and scheduling software. It is not HIPAA compliant and is not intended for use by HIPAA covered entities or their business associates, or to collect, store, or transmit protected health information. We do not sign Business Associate Agreements. If you are a healthcare provider subject to HIPAA, do not use Rezzy to handle PHI; you are responsible for keeping any such information out of the Service.

5. Text messaging

Where Rezzy offers text messaging to a studio’s clients, the studio is the sender of those messages and these rules apply:

  • Consent only. Marketing or outreach texts may only go to clients who opted in through the consent flows Rezzy provides (the booking-page checkbox or the emailed opt-in confirmation). You may not import, upload, or solicit numbers for texting outside those flows, and you may not text anyone who has opted out.
  • Compliance is your obligation too. You’re responsible for using messaging in line with applicable law (including the TCPA and state telemarketing laws) and carrier rules. Rezzy enforces guardrails (opt-in checks, STOP handling, quiet hours, and frequency limits), and you agree not to circumvent them.
  • Automated and AI-assisted messages. Messages may be composed or sent by automated systems, including AI assistance, and are disclosed as such to clients.
  • Prohibited content. No messaging involving sex, hate, alcohol, firearms, tobacco, cannabis, or other content prohibited by carrier policies.
  • Suspension. We may pause or revoke messaging for an account that violates these rules, harms deliverability, or triggers carrier or regulator complaints.

6. Plans and billing

  • Rezzy offers three paid plans, each billed monthly or annually: Solo ($19/month or $190/year), Studio ($39/month or $390/year, up to five team members included), and Unlimited ($79/month or $790/year, unlimited team members). There are no per-seat fees and no commissions on bookings. Current features, limits, and prices are shown on our pricing page.
  • Every new account starts with a 30-day free trial of all features, no card required. If the trial ends without a subscription, the account pauses: the public booking page stops taking new bookings, and your data is retained. We send a reminder email before the trial ends, and a card added during the trial is not charged until it ends.
  • Paid plans are billed in advance through our payment processor, Stripe, and renew automatically each month or year until cancelled. By subscribing you authorize these recurring charges.
  • You can cancel anytime from the billing portal. Your plan's features continue until the end of the paid period, and you won’t be charged again; after that the account pauses as above.
  • Fees are non-refundable except where required by law; we don’t provide credits for partial periods.
  • Prices may change; we’ll give reasonable notice before a change affects your renewal. Fees are exclusive of any taxes, which are your responsibility where they apply.
  • If a payment fails, we may pause paid features until it’s resolved.
  • Referral program. When a business you refer becomes a paying subscriber, both of you receive one month at the Pro monthly price: theirs as a discount on their first invoice, yours as a credit on your Stripe balance. Rewards are subscription credits, never cash, capped at 12 credited referrals per year, and self-referrals don’t qualify. We may withhold or reverse rewards from abuse (fake accounts, self-referrals) and may change or end the program with notice; earned credits are honored.

7. Client payments

Paid plans let you collect deposits, prepayments, and balances from your clients through your own Stripe or Square account. Those payments are between you and your client: the money goes straight to your account, Rezzy never holds it, and refunds, chargebacks, and disputes are handled through your payment provider under its terms. Rezzy charges no commission on client payments.

A studio may also require a card on file to book and charge a late-cancellation or no-show fee to that card, but only under the cancellation policy the client was shown and agreed to at booking: the fee amount and the cancellation cutoff are stated before the card is saved, Rezzy records the client's agreement, and any charge is made by the studio's explicit action, never automatically. The studio is responsible for applying its stated policy fairly; fees are charged and refunded through the studio's own payment provider like any other client payment.

A studio may also record a payment it took outside Rezzy, such as cash at the desk, its own card reader, or a bank transfer. That record is bookkeeping only: Rezzy does not process, hold, or transmit that money, cannot refund it, and makes no representation that it was ever received. The studio is responsible for the accuracy of what it records and for handling any refund of it directly with the client.

8. The Free plan

The Free plan has usage limits, such as a monthly booking limit and a limited number of services. Reaching a limit stops you from creating new items but never deletes or disables what you’ve already created. Downgrading from a paid plan to Free likewise never deletes your data. It only pauses paid features.

9. Third-party services

Rezzy works with third-party services you may connect or that we use to run the Service, including Stripe and Square (payments), Google Calendar (calendar sync), and our email provider. Your use of those integrations is also subject to the third party’s terms, and we aren’t responsible for their services.

10. Availability

We work to keep Rezzy available and reliable, but the Service is provided “as is,” and we can’t guarantee it will always be uninterrupted or error-free. We may modify, suspend, or discontinue parts of the Service, and we’ll aim to give notice of significant changes.

11. Cancellation and termination

You can stop using Rezzy and close your account at any time. We may suspend or terminate an account that materially breaches these Terms, doesn’t pay, or is used in a way that risks harm to others or to us. When an account ends, the right to use the Service ends; you can request an export of your data first.

12. Disclaimers and limitation of liability

To the fullest extent permitted by law, Rezzy is provided without warranties of any kind. We are not liable for indirect, incidental, or consequential damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim.

13. Indemnification

You agree to indemnify and hold Rezzy harmless from claims arising out of your use of the Service, the data you put into it, or your violation of these Terms or of any law or third-party right.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll update the date above and, where appropriate, notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.

15. Contact

Questions about these Terms? Email hello@letsrezzy.com.