Do you take a cut of my bookings?+
Never. No commissions, no per-booking fees, no marketplace between you and your clients. You pay a flat plan price, client payments run through your own Stripe or Square account, and every dollar of a $130 service is your $130.
How long does it take to go live?+
Less than it used to. Paste your website address and Rezzy reads your services and prices off the page you already wrote, then hands them back as a list you check line by line; the services guide walks it through. Set your hours, share your booking link, and you're taking appointments. Pick a plan on day one and take real bookings the same afternoon; if Rezzy isn't for you, email us inside 30 days and we refund you in full. Connecting Google Calendar and your website widget takes a few minutes more.
Is there a free trial?+
No. You pick a plan on the day you sign up, and a 30-day money-back guarantee stands behind it: if Rezzy isn't for you, email us inside 30 days and we refund you in full. Your client list exports to a CSV in one click, on any plan, whenever you want it.
What is the founding price?+
The first 30 studios that pay annually keep that price for as long as their plan runs: $9 a month for Solo, $15 for Studio, $19 for Unlimited, each billed once a year. After the 30 are taken, annual returns to $190, $390, and $790 a year. The pricing section shows how many spots are left.
Can I bring my clients over from Fresha, Booksy, Square, or Vagaro?+
Yes, in one sitting. Export your client list as a CSV from your old system, upload it, and confirm the column mapping; names, emails, phones, and notes arrive intact, and any import can be undone for 7 days. Nobody gets emailed by an import, ever. The import guide has the click-by-click.
How do deposits work?+
Per service, your call: free booking, a card on file, a deposit, or full payment up front. A card on file books the visit with no charge today; if the client late-cancels or no-shows, you choose whether to charge the fee they agreed to. Deposits and payments land directly in your own Stripe or Square account. After the visit, one tap emails the client a link for the rest of the price, with the deposit already subtracted. Paid at the desk instead? Mark the visit as paid and it stops showing as owed. No-shows stop being free, and setup takes about ten minutes.
Will it work with the website I already have?+
Yes. Share your booking link anywhere, or paste one small snippet and the whole booking flow runs inside your own site, matching pages you already love.
What if I don't have a website at all?+
Rezzy includes one, on every plan. Your services, prices and hours fill it in automatically at yourname.letsrezzy.com; you write a few lines about your studio, pick a look, and publish. On the Unlimited plan you can put it on a domain you own, like yoursalon.com. Nothing goes live until you press Publish.
Can my clients book in Spanish?+
Yes. Choose Spanish for the whole studio or for one client, and the booking page, confirmations, reminders, and manage link all show in Spanish. Clients can also switch with one tap at the top of the page. You and each teammate pick the language of your own screens. Rezzy never translates what you write, and text messages stay in English for now. The client language guide shows each setting.
Do you help me get Google reviews?+
In one tap. Mark a visit completed, say yes, and 24 hours later the client gets a friendly ask with a one-tap link to your Google review box, plus one gentle nudge a week later if they haven't clicked. No review gating and no incentives, because that breaks Google's rules; just a consistent ask, which is the whole secret. Set it up once and asking stays a one-tap habit.
Will Rezzy email my clients without permission?+
No. Marketing email (the autopilot win-backs, campaigns, birthday notes) only ever goes to clients who gave consent, and every message carries a working unsubscribe link. Appointment emails like confirmations, reminders, and the single nudge three days after a cancellation always send, because they're about the client's own booking. The consent rules are public.
What happens to my client list if I leave?+
It leaves with you. Your clients are yours: export the whole book to a CSV in one click, on any plan. We never sell your list, never market to your clients, and never hold your data hostage. Cancelling your plan never deletes anything either, and if you ever want out entirely, you can delete your account yourself from settings, any time. That's a promise we've written into how the product works.
Can my AI assistant see my schedule and clients?+
Yes. Rezzy speaks MCP, the open standard AI assistants use to reach tools. Connect once with your Rezzy sign-in and ask Claude about your own schedule, clients, and numbers in plain language, or have it pencil in a booking. Nothing reaches a client until you press Send confirmation, and your assistant can never email, charge, or cancel. Comes with every paid plan.
