What clients can do on their own

Rezzy’s job is to keep clients from needing you for logistics. Here is everything that happens client-side without you lifting a finger.

The emails

• Confirmation, the moment they book: service, time, your address, and their personal manage link.
• A confirm ask a week out, for visits booked well ahead, with the same one-tap Confirm appointment button.
• A “Still good for Thursday?” check-in 3 days out, only if they haven’t confirmed yet. One tap answers it.
• Reminder 24 hours before the visit. A client who hasn’t confirmed sees the Confirm appointment button one last time; a confirmed client gets a plain reminder. When a client confirms, the booking shows “Confirmed by client” and you get an email, so you know who’s coming.
• Cancellation or update emails whenever the booking changes, from either side.

A visit still unconfirmed inside 24 hours wears an Unconfirmed badge on your Schedule and is named in your morning summary, so you can call before the slot is lost. Silence never cancels anything on its own.

All of it sends automatically. There’s nothing to turn on.

The manage link

The confirmation email carries a private link where the client can:

1. Reschedule to any open slot, with the confirmation and reminder machinery following to the new time.
2. Cancel appointment, which frees the slot on your booking page immediately.
3. Book a new appointment, straight back into your page.

What the client sees: their appointment, and the two buttons that save you a phone call.

Every self-serve reschedule or cancellation shows up in your Activity feed and on the client’s timeline, so nothing happens behind your back; it just happens without your front desk in the middle.

Why this matters

Every reschedule a client does themselves is a phone call that didn’t interrupt a service. And a client who can reschedule in ten seconds reschedules instead of no-showing. Pair it with deposits and the no-show problem mostly disappears.