Collect an unpaid balance

A deposit holds the slot; the rest of the price is often still owed after the visit. Rezzy keeps the receivables list and does the awkward asking for you.

What you’ll need

A connected Stripe or Square account; see Take deposits or full payment. Until one is connected, the collect surfaces stay out of your way entirely.

The Payments tab

1. Click the bell, then the Payments tab (owners only, like everything money).
2. Open lists every completed visit with money still owed, and the total to collect.
3. Click Collect on a visit: the client gets an email with a secure payment link, they pay online, and the visit drops off the list on its own.
4. The All view adds the settled history: paid, refunded, deposit kept.

One glance: who owes what, and Open takes you to the visit.

The same amber “to collect” badge appears on Reports whenever there’s money on the table, so you can’t not know.

From a single booking

Every booking’s own page shows its payment state and the same actions in place: Collect payment, Re-send payment link if the first email got buried, or Refund. For a no-show with a deposit, the booking page is also where you choose to keep or refund it; see Complete, cancel, or no-show a booking.

Good to know

• Payment links are secure, per-booking, and go to the client’s email on file.
• The money lands in your own Stripe or Square account, like every Rezzy payment. No commission.
• Collected amounts show in Reports under “Collected via Rezzy,” windowed to the period you’re viewing.